303 16th St Mall, Denver, CO 80202, USA

About Potbelly

4.1 / 5

from reviews

Is this your business?

    Paul Rosenberg
    May 14, 2024

    Big line, but everything went smoothly and the sandwich was great. I had the Mama's Meatball sub and it was awesome! For how busy it was they did a great job keeping up with the crowd.

    Victoria Ansley
    June 14, 2024

    Great atmosphere, fantastic menu. Ordered an Italian on wheat and it was delicious. The staff was quick and super friendly! Don’t pass this place by, you’ll be missing out.

    Shane Stinn
    March 03, 2024

    The food was okay, just not anything special. However the food is not worth the customer service. None of the 3 behind the counter had a smile on their face, it made us feel uncomfortable and unwelcome. They didn't say anything to any customer walking in or out. When we checked out he brought our order up, said the total and walked away. The store wasn't necessarily dirty, but it wasn't clean and wasn't comfortable to hang out in. To get me to return they would first and foremost have to improve their customer service. A small greeting when you walk in, a smile when they are talking to you, any small thing to make someone feel welcomed goes a long way.

    Familia Garza
    June 01, 2022

    Just want to send a Buyer Beware notice about this sandwich shop. My colleagues and I received our delivery order from Potbelly about 45 minutes ago. As I was eating the vegetable garden soup I ordered I almost bit into a piece of what appears to be a piece of concrete in the soup (see attached photo). Then I opened my Powerhouse salad, which came with the worst looking avocado slices I've ever seen on any restaurant plate (see second attached photo). At over $10 for this type of salad the ingredients should have been at least fresh... I called the sandwich shop a few minutes ago and spoke with someone who identified as Michael. I reported the stone in my soup and recommended they toss the rest of that soup in the drain to prevent other costumers from breaking a tooth or swallowing a piece of concrete as I almost did. Michael did not apologize or express any kind of shock or regret at my experience, nor offer any kind of reimbursement. He simply said: "thank you for letting us know; is there anything else I can do for you?" dismissively. If you are thinking of getting a sandwich or soup I'd highly recommend you go elsewhere and avoid this mismanaged and careless Potbelly sandwich place. So I give this place a zero for customer service and a zero for food quality. I had to give it one star (undeservedly) because not doing so would have prevented me from posting this warning.

    Tim Ostrom
    June 06, 2023

    This place is hit or miss, you roll the dice when you order from them. Their sandwiches can make a good meal when they get it right, But lately they have been getting orders wrong most of the time. I ordered an Italian with double meat and received a laughable sandwich for the $17+ it cost me. A single layer of meat when I payed $5.29 extra for double meat? What a rip off, I'd hate to see what they consider a normal amount of meat.


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